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Catering Manager 

Job description 

Key responsibilities: − 

• Overseeing and managing the daily running of Whistlestop Valley’s catering outlets which includes The Firebox, The Turntable and The Signal Box and to supervise the event catering provision and afternoon teas 

• Ensuring all the team are completing all the tasks correctly and in a timely fashion 

• Provide the highest standard of customer care and ensure these standards are maintained throughout the catering section 

• Ensure that customers experience excellent catering standards and that complaints are handled in accordance with our processes 

• Maintaining service delivery to minimise customer complaints 

• Ensure all catering staff are trained in the highest standards of customer care, selling skills and have a good knowledge of the business and local area 

• Maintain effective communication ensuring personal development and team spirit Observing and making yourself aware of what is happening across the catering area and the attraction as a whole 

• Delegating various tasks to the team, as well as contributing and supporting the team with tasks (it’s all hands on deck!) 

• Train, motivate, develop and manage catering staff to appropriate standards 

• Undertake induction and training and ensuring proper records are kept 

Job Types: Full-time, Part-time 

Salary: £21,000.00-£23,000.00 per year 

Expected hours: 30 – 40 per week 

Benefits: 

• Company pension 

• Employee discount 

• Free parking 

Schedule: 

• Weekend availability 

Ability to commute/relocate: 

• Clayton West, HD8 9XJ: reliably commute or plan to relocate before starting work (required) 

Work Location: In person 

Application deadline: 24/11/2023