Santa Specials

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What happens on the day? 

This festive season, step aboard the steam-heated carriages of our Santa Specials & be transported to the North Pole. 

 

Whilst at the North Pole, you will have a one-on-one meeting with the big guy himself inside his cosy grotto, filled with sacks of presents for the good girls & boys. Santa's cheeky elf will be causing Christmas chaos at the Shelley North Pole - will you spot them?!

 

There'll be a complimentary edible festive treat and drink for everyone plus the opportunity to make up a bag of magical reindeer food to take home with you and write out your Christmas wish to hang on the magical Wishing Tree. You'll also be able to have a Yuletide whizz around the duck pond on our ride-on miniature train at the front of Clayton West Station.

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Timetable

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New for 2021:

Why not extend your Christmas visit with us and join Santa's Cheeky Elves in their Christmas adventure?

Learn how to sing, dance and act like an elf in this all-new sparkly 45-minute experience. You can time your Elf Adventure to coincide with your return from Shelley North Pole, or perhaps visit the Elf Adventure on a different day. 

*Your ticket will be valid for one allocated return journey from Clayton West Station to Shelley North Pole on a reserved, timed service with allocated seating.

 

*The time you select is the time your train will DEPART Clayton West Station - please do not be late as the trains will not wait!

Ticket Prices

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Age categories for gifts:

The age on the ticket dictates the age-appropriate gift given by Santa. If your child's age is towards the end of a category, we advise moving up to the next age category:

  • Under 12 months

  • 1 year old

  • 2 years old

  • 3-5 years

  • 6-9 years

  • 10-13 years

  • 14-17 years

We are unable to accept bookings over the phone or in person as a result of reduced staffing due to the COVID-19 pandemic.

Concessions, family tickets, discounts, vouchers, promotions, passes & offers are NOT available/valid on Santa Specials.

 

All bookings incur a £1.80 booking fee per transaction (not per ticket).

 

Advance booking is necessary - the Santa Specials WILL sell out! 

Cancellation & Refund Policy

Once purchased, tickets are non-refundable and non-exchangeable unless the service is cancelled by Whistlestop Valley.  

 

If a service operates as scheduled but a ticket holder is unable to attend/use their tickets for whatever reason, no refund will be given.

 

If you find yourself unable to travel due to COVID government restrictions or because of COVID self-isolation, please email us at least 48 hours before your date of travel and we can offer you some options. After that cut-off time, we regret that we will be unable to offer you any alternatives.

 

Whistlestop Valley will do its best to operate the advertised services. 

 

Should the Whistlestop Valley cancel an advertised service, tickets may be transferred to an alternative service (subject to availability) or a full refund may be given.

 

Vouchers, offers, promotions, discounts & Groupons are not valid for this event.

Important Information

Please note

  • Seats aboard the Santa Specials are allocated. Any tickets booked together on one order will be seated together with no social distancing. We therefore insist that bookings are made for no more than six people or two households maximum

  • These services feature illuminations and flashing lights at the stations, on the train and in the grotto. Please consider this when making bookings for those with sensitivities to flashing lights

  • The last service on Christmas Eve (24 December) features a small fireworks display. Please consider this when making bookings for those with sensitivities to flashing lights and/or loud noises

  • Concessions, family tickets, discounts, vouchers, passes & offers are NOT available/valid on Santa Specials

  • We anticipate that face coverings MAY need to be worn on the Santa trains (unless you are under 11 or have an exemption), in the station facilities, in the marquees & inside the Grotto. We will, of course, be led by the Government & Public Health England guidance

Tickets for the 2021 Santa Specials are being released in stages to allow for Whistlestop Valley to keep up with changes to COVID restrictions as the year progresses and allow for COVID secure measures to be in place if necessary.

 

If you book tickets in the first wave release, we will NOT be able to move them to a different date/time if/when there is a second wave of tickets released. Therefore, please only make a booking if you're certain about the date/time.

See our other seasonal events:

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